Ordering, delivery and returns
How do I place an order and pay?
Add your items to the cart and proceed to checkout. The payment methods available to you are shown there, including card, Shop Pay, Apple Pay or Google Pay where available. You receive an order confirmation by email.
When will my order arrive?
Clothing and most merch is made to order. Production usually takes 2 to 7 business days before dispatch. Estimated total delivery time, including production, is 1 to 2 weeks for Sweden, 1 to 3 weeks for Germany and the rest of the EU, and 2 to 4 weeks for the UK, Norway, Switzerland, USA and the rest of the world. These are estimates, not guarantees. Options and costs are shown at checkout. See our shipping policy.
When will the signed 09|26 vinyl preorder ship?
The vinyl has not been dispatched and its dispatch date is not yet confirmed. It ships when 09|26 is released. An earlier fulfilled status did not mean that the preorder vinyl had been sent. We email tracking when a parcel ships.
Why did only part of my order arrive?
Made-to-order merch and records can ship from different locations in separate parcels. In a vinyl bundle, the merch can ship after production while the vinyl follows its preorder timing. A shipment for one item does not confirm that every item has shipped.
Can I receive an order at a hotel or mailbox during a short visit?
The team checks hotel, PO-box, mailbox and poste-restante deliveries case by case before you order. Email info@deadbyapril.com with the destination, visit dates and items you want. We cannot guarantee arrival during a particular visit.
Can I return clothing that does not fit?
EU/EEA consumers can notify us of withdrawal within 14 days of receipt. Email your name, order number and a clear withdrawal statement to info@deadbyapril.com for the return address. Return the goods within 14 days of notifying us; you pay the direct return postage. We do not swap sizes directly: return the item and place a new order. See the refund policy for exceptions and refund details.
What if an item is damaged, faulty or incorrect?
Email your order number and a photo of the issue. Faulty, damaged or incorrect goods are replaced or refunded at our cost under our refund policy.
What if I cannot collect a parcel?
Email your order number and tracking details so the team can check its status and next steps. A refund or free reshipment is not automatically confirmed for an uncollected parcel.
How can I contact a person?
Email info@deadbyapril.com. We answer email within 2 business days. There are no fixed live-chat hours, so an open chat does not guarantee that a person is online. Private order information requires sign-in.