Return & Refund Policy

Updated at 2025-03-24

Definitions and key terms

To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms are referenced, are strictly defined as:

• Cookie: small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, remember information about you such as your language preference or login information.
• Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to Dead by april, that is responsible for your information under this Return & Refund Policy.
• Customer: refers to the company, organization or person that signs up to use the Dead by april Service to manage the relationships with your consumers or service users.
• Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit Dead by april and use the services.
• Service: refers to the service provided by Dead by april as described in the relative terms (if available) and on this platform.
• Website: site, which can be accessed via this URL: https://deadbyapril.com
• You: a person or entity that is registered with Dead by april to use the Services.

This Return & Refund Policy was created with Termify.

Return & Refund Policy

• Return & Refund Policy

  Thank you for shopping with us! We want you to be completely satisfied with your purchase, but since we use various print-on-demand services, we are unable to handle returns in the same way as a standard webshop.

   

• Returns:
  Unfortunately, we cannot accept returns on any items. Since each product is specially printed for you, it is important to carefully review the product description, size guide, and any other relevant information before placing your order to ensure that you are making the right choice.

   

• Print on Demand:
  Due to the nature of print-on-demand services, products are made specifically for you, which makes returns not possible. We recommend double-checking all details before completing your order.

  If you have any questions or concerns, don't hesitate to reach out. We are here to help!

Refunds

We at ourselves to serving our customers with the best products. Every single product that you choose is thoroughly inspected, checked for defects and packaged with utmost care. We do this to ensure that you fall in love with our products.

Sadly, there are times when we may not have the product(s) that you choose in stock, or may face some issues with our inventory and quality check. In such cases, we may have to cancel your order. You will be intimated about it in advance so that you don't have to worry unnecessarily about your order. If you have purchased via Online payment (not Cash on Delivery), then you will be refunded once our team confirms your request.

We carry out thorough quality check before processing the ordered item. We take utmost care while packing the product. At the same time we ensure that the packing is good such that the items won’t get damaged during transit. Please note that Dead by april is not liable for damages that are caused to the items during transit or transportation.

We will revise your returned product as soon as we receive it and if it follows the guidelines addressed above, we will proceed to issue a refund of your purchase. Your refund may take a couple of days to process but you will be notified when you receive your money.

Shipping

Dead By April is not responsible for return shipping costs. Every returning shipping is paid by the customer.

Your Consent

By using our website, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.

Changes To Our Return & Refund Policy

Should we update, amend or make any changes to this document so that they accurately reflect our Service and policies. Unless otherwise required by law, those changes will be prominently posted here. Then, if you continue to use the Service, you will be bound by the updated Return & Refund Policy. If you do not want to agree to this or any updated Return & Refund Policy, you can delete your account.

Contact Us

If, for any reason, You are not completely satisfied with any good or service that we provide, don't hesitate to contact us and we will discuss any of the issues you are going through with our product.

• Via Email: [email protected]